• Order Cancellation

Orders may be cancelled before shipment for a full refund.

Custom or personalized orders may only be cancelled before production has started. Production of custom and personalized orders begins within 24 hours after an order is placed.

Once production has started, custom and personalized orders cannot be cancelled.

• Returns

I accept returns of standard, non-customized products within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Personalized, custom-made, engraved, or otherwise customized products are not eligible for return unless they arrive damaged, defective, or materially different from the approved specifications.

I reserve the right to refuse returns that show signs of use, wear, modification, improper handling, or damage caused after delivery.

• Refunds

Refunds will be processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is due to my error or a defective product.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact me within 14 days of delivery and provide photographs showing the issue.

I will review the situation and, where appropriate, provide a replacement, repair, partial refund, or full refund.

• Natural Characteristics of Leather

My products are handcrafted from genuine leather, a natural material with unique characteristics.

Variations in grain pattern, texture, wrinkles, pores, healed scars, growth marks, stretch marks, natural markings, and shade variations are inherent features of genuine leather and are not considered defects, damage, or manufacturing faults.

Because each hide is unique, the appearance, texture, and color of the leather may vary slightly from product photographs. These natural variations are part of the character and authenticity of genuine leather and do not constitute grounds for return, replacement, refund, or claims based on product quality.

Contact

For questions regarding returns, refunds, or cancellations, please contact:

fedor.grysha@gmail.com